FAQ: Terms & Conditions and Privacy

Modified on Mon, 3 Nov at 10:47 AM

Documents contractuels : ABCinvoice_privacy_en et ABCinvoice_terms_en

Category	Question	Answer
General information	What is ABCinvoice.eu?	ABCinvoice.eu is a service by 1-MORE-THING GROUP SRL designed to offer companies a service for sending and receiving invoices as well as e-reporting.
General information	Who is responsible for data processing?	The data controller is 1-MORE-THING GROUP SRL, located at avenue Legrand 80, 1050 Brussels, Belgium. You can contact them at info@1-more-thing.com.
General information	Is ABCinvoice.eu GDPR compliant?	Yes, ABCinvoice.eu is committed to complying with the European Union's General Data Protection Regulation (GDPR) and guarantees the highest levels of data protection.
Data collection and processing	What personal data is collected about users?	ABCinvoice.eu collects identification data (name, first name, email, phone, company, VAT number, address, country, logo), billing data (postal address, payment information), technical data (connection logs), and usage data (communication language, interactions with support).
Data collection and processing	What billing data is processed?	Users can manage sales or purchase invoices containing the identification data of their clients and suppliers as well as the billing data necessary for issuing or receiving these documents.
Data collection and processing	Are sensitive data collected?	No sensitive data (health, political opinions, etc.) is intentionally collected by ABCinvoice.eu.
Data collection and processing	What happens when I import PDF or Excel files?	Imported files are processed only to extract the elements strictly necessary for the operation of the service. 1-MORE-THING GROUP SRL acts as a subcontractor and has no control or prior knowledge of the data contained in these files.
Data collection and processing	Who is responsible for the content of the imported documents?	The user is responsible for processing the data contained in the imported documents. They must ensure that these documents are relevant, compliant with the GDPR, and that they have the appropriate legal basis to process this data.
Data collection and processing	For what purposes is my data used?	The data is used to manage user accounts and access, provide the ABCinvoice.eu service (creation, submission, processing, sending, and receiving of invoices and e-reporting data), send functional information, respond to support requests, manage customer billing, and comply with legal and accounting obligations.
Data collection and processing	What is the legal basis for processing my data?	The main legal basis is the performance of the contract. Some processing may also rely on the legitimate interest of 1-MORE-THING GROUP SRL to ensure proper operation, security, continuous improvement of the service, and fraud prevention.
Data retention	How long are my account data retained?	Account data is retained for the entire duration of service use. After contract termination, it is retained for 12 months.
Data retention	How long are data imported via PDF retained?	Raw data sent to the PDF reading service is retained for 30 days after submission or import, then deleted.
Data retention	What is the retention period for billing data?	Billing data is retained for 11 years in accordance with legal and accounting obligations.
Data retention	How long are technical logs retained?	Technical logs are retained for 30 days, then deleted.
Data retention	What happens to my data when the contract is terminated?	Upon termination, account data is retained for 12 months. All other data is archived for 30 days then deleted. The user is responsible for exporting their billing data before termination to comply with legal retention obligations.
User rights	What are my rights regarding my personal data?	In accordance with the GDPR, you have the right to access, rectify, erase (right to be forgotten), restrict processing, object, and data portability of your personal data.
User rights	How can I exercise my rights?	You can exercise your rights by contacting dpo@abcinvoice.eu. Proof of identity may be requested if there is doubt about your identity.
User rights	Within what timeframe will my request be processed?	Requests are processed within a maximum of one month, in accordance with Article 12 of the GDPR.
User rights	What happens if I exercise my right to erasure?	User account-related data is deleted as soon as the request is processed, unless otherwise required by law. You must export your billing data before the request is processed, as the responsibility for retention to comply with legal obligations is then transferred to you.
User rights	Can I file a complaint if my rights are not respected?	Yes, you have the right to file a complaint with the Data Protection Authority in Belgium (https://www.autoriteprotectiondonnees.be).
Data sharing and security	Are my data resold to third parties?	No, ABCinvoice.eu does not resell any personal data.
Data sharing and security	With whom can my data be shared?	Data can only be shared with subcontractors (hosting, reading PDF data, and partner platform for sending and receiving electronic invoicing and reporting flows) and competent authorities if legally required. All subcontractors comply with GDPR.
Data sharing and security	What security measures are in place to protect my data?	ABCinvoice.eu implements strict technical and organizational measures: encryption, logging, enhanced authentication, regular backups and backup storage, and outsourcing of backups.
Data sharing and security	Are my data transferred outside the European Union?	Except for invoices sent to clients outside the EU, no data transfer outside the EU is carried out.
Cookies	What types of cookies are used on the ABCinvoice.eu site?	The site uses only cookies strictly necessary for its proper functioning: client name, client VAT number, email alias, language of use, and login information.
Cookies	Do cookies collect personal data?	No, the cookies used do not collect any personal data beyond what is strictly necessary for the operation of the service.
Service presentation	What is ABCinvoice.eu?	ABCinvoice.eu is a brand of SRL 1-MORE-THING GROUP, a specialist in digital transformation for businesses. It is a tool that simplifies electronic invoicing and ensures compliance in Belgium, France, and throughout Europe.
Service presentation	What is an OD (Dematerialization Operator) or SC (Compatible Solution)?	ABCinvoice.eu is an OD/SC that offers companies services simplifying interactions with PA/Peppol Access Points. It allows integration of CRM or ERP type applications with electronic invoicing via simple APIs, or sending PDF invoices by email and delegating the conversion to structured electronic format.
Service presentation	What are the main features of ABCinvoice.eu?	ABCinvoice.eu enables sending and receiving electronic invoices, converting PDF invoices into structured electronic format, integration with CRM/ERP via API, and tracking the status of issued or received invoices.
Legal obligations	What are the electronic invoicing obligations in Belgium?	From January 1, 2026, Belgium mandates electronic invoicing for all B2B transactions between Belgian companies. The system will be based on the Peppol BIS 3.0 standard, allowing issuance, receipt, and validation of electronic invoices in a structured and automated format.
Legal obligations	What are the electronic invoicing obligations in France?	In France, the obligation to issue electronic invoices applies from September 1, 2026 for large companies and mid-sized enterprises (ETI), and from September 1, 2027 for SMEs and micro-enterprises. The obligation to receive electronic invoices applies from September 1, 2026 for all companies.
Legal obligations	What is a PDP/PA or Peppol Access Point?	Partner Dematerialization Platforms or Approved Platforms (PDP/PA in France, Peppol Access Point in Belgium) are platforms accredited by the tax administration that enable the exchange of electronic invoices between companies (B2B) and sometimes between companies and administrations (B2G).
Peppol identifiers and connection	What is the PDP/PA service provider used by ABCinvoice.eu?	ABCinvoice.eu exclusively uses b2brouter as the PDP/PA/Peppol Access Point service provider. 1-MORE-THING GROUP reserves the right to change the provider with a minimum notice of 6 months.
Peppol credentials and connection	What is a Peppol ID and how is it configured?	When the client registers and opens an account on ABCinvoice.eu, a Peppol connection (Peppol ID) is automatically configured from their account. This also allows the KYC (Know Your Customer) procedure to be carried out.
Peppol credentials and connection	What happens if I already have a Peppol connection?	If the client already has a Peppol connection, they authorize the transfer of usage rights linked to the unique Peppol identifier in favor of the service provider b2brouter.
KYC and identity verification	What is the KYC process?	KYC (Know Your Customer) is a process of verifying customers' identities that enhances the security and reliability of transactions. It helps prevent fraud and illegal activities by verifying the identity of businesses and ensuring they comply with current regulations.
KYC and identity verification	Who is concerned by the KYC process?	The KYC process concerns all clients, whether individuals or legal entities. The client must be subject to VAT and registered with the Crossroads Bank for Enterprises (BCE) in Belgium or the Trade and Companies Register (RCS) in France.
KYC and identity verification	What documents are required for KYC verification?	The client must provide documents allowing verification of their identity, including documents proving authorization to act on behalf of the client (mandate, proof of IBAN attached to the invoice, identity document).
KYC and identity verification	How long are KYC supporting documents kept?	1-MORE-THING GROUP retains the documents related to the client's identification. The client must promptly inform 1-MORE-THING GROUP of any changes in their profile (mandate, bankruptcy, death, etc.).
Responsibilities	Who is responsible for invoice compliance?	The client assumes full responsibility for the regularity and compliance of invoicing both at the accounting and tax levels transmitted to ABCinvoice.eu, particularly regarding legal mentions, applied VAT rates, and sequential numbering.
Responsibilities	Who assumes the penalties in case of non-compliance?	The client alone assumes any legal penalties incurred in case of non-compliance, especially those specified in the Royal Decree of July 8, 2025 (Belgium) and in Decree No. 2022-1299 of October 7, 2022 (France).
Responsibilities	Can 1-MORE-THING GROUP be held responsible in case of an error?	1-MORE-THING GROUP cannot be held responsible in case of error, fault, or omission. The client remains solely responsible for any direct and indirect damages that may result from the execution of the agreement.
Confidentiality and GDPR	Is data traffic via Peppol compliant with the GDPR?	Yes, all data traffic via Peppol is automatically compliant with the General Data Protection Regulation (GDPR).
Confidentiality and GDPR	Does 1-MORE-THING GROUP collect sensitive data?	No, 1-MORE-THING GROUP does not collect any special categories of data within the meaning of Article 9 of the GDPR.
Confidentiality and GDPR	Can 1-MORE-THING GROUP subcontract its services?	Yes, the client authorizes 1-MORE-THING GROUP to subcontract its services partially or entirely. Subcontractors will provide sufficient guarantees in terms of data security, GDPR compliance, and protection of the client's rights.
Confidentiality and GDPR	Is the exchanged information confidential?	Yes, all information communicated within the framework of the agreement and its execution is presumed confidential, unless otherwise stated. If a party must disclose confidential information to third parties, they must obtain the consent of the other party.
Customer account and tracking	How can I check the status of my invoices?	1-MORE-THING GROUP allows the client to check the status of their invoices at any time on the page showing the history of issued or received invoices.
Customer account and tracking	What is a migration within the Peppol network?	1-MORE-THING GROUP can implement a migration within the Peppol network, especially if the client receives their invoices through an access point other than b2brouter.
Billing and subscriptions	How do ABCinvoice.eu subscriptions work?	The client subscribes to a monthly or annual subscription that includes a fixed number of transactions for the period (for example, 100 transactions/month or 1000 transactions/year). For an annual subscription, transactions can be used at any time.
Billing and subscriptions	What is a transaction in ABCinvoice.eu?	A transaction is an e-reporting flow or an invoice passing through ABCinvoice.eu, whether it is a purchase or sale, electronic or not, finalized or not. 1-MORE-THING GROUP cannot control the number of transactions received.
Billing and subscriptions	What happens if the package limit is exceeded?	If consumption exceeds the included amount for the period, additional billing will occur each month. The client is informed of the unit cost of the additional transaction at the time of subscription. The client receives a notification when the package is consumed.
Billing and subscriptions	Can I change my plan during the subscription period?	Yes. To switch to an annual plan with more transactions, the change is immediate. To switch to an annual plan with fewer transactions or to a monthly plan, the change takes place at the end of the period. For a monthly subscription, any change takes place at the end of the period.
Billing and subscriptions	What payment methods are accepted?	At the time of subscription, the client must register a bank card. Payments are made automatically on this card. ABCinvoice.eu uses Stripe's services for payment but reserves the right to change providers.
Billing and subscriptions	Does ABCinvoice.eu store bank card numbers?	No, the credit card number is not in the possession of ABCinvoice.eu, which only transmits it to Stripe and does not store it at any time.
Billing and subscriptions	Can I get a refund in case of termination?	No, no annual plan will be refunded in case of termination by the client. Additional charges will be billed as long as 1-MORE-THING GROUP performs services, including during the notice period.
Duration and termination	What is the duration of the ABCinvoice.eu contract?	The agreement is concluded for an indefinite period, starting on the day the order form is signed with the mention "I declare that I have read the general conditions."
Duration and termination	How can I terminate my contract?	Each party may terminate the agreement at any time, subject to one month's notice notified electronically (email). The notice must contain the full identity and signature of the person authorized to bind the client.
Duration and termination	Can 1-MORE-THING GROUP terminate the contract without notice?	Yes, 1-MORE-THING GROUP may terminate the agreement by operation of law, at any time and without notice, if the other party seriously breaches its contractual or legal obligations. In this case, it will no longer assume any responsibility.
Assignment and modifications	Can 1-MORE-THING GROUP assign its rights to a third party?	Yes, 1-MORE-THING GROUP is free to assign all or part of its rights to a third party to ensure the efficiency of its services. It guarantees in any case compliance with its obligations towards the client.
Assignment and modifications	Can the general conditions be modified?	Yes, at the request of either party, modifications can be made to the agreement subject to agreement between the parties. These modifications will be considered as complementary terms and annexed to the agreement.
Legal provisions	What is a case of force majeure?	Neither party can hold the other liable if the execution of the agreement is delayed or prevented due to a case of force majeure, an unforeseen event, or an external cause.
Legal provisions	What happens if a provision of the general conditions is invalid?	Provisions that violate a mandatory legal or regulatory provision are deemed unwritten, without this nullity affecting the validity of the agreement as a whole, unless the provision is decisive for the agreement itself.
Legal provisions	What is the applicable law and competent jurisdiction?	The general conditions are governed by Belgian law. In case of dispute, the parties must try to resolve their dispute amicably. If unsuccessful, the dispute will be submitted to the Courts of the judicial district of Brussels, which have exclusive jurisdiction.